I chose Other, but not sure it went.

Ask him, the plumber. Before giving him anything reiterate the situation, describe the position it puts you in, and ask him how he feels this should be handled. If you agree, follow that path. If you disagree, well, you still haven't given him anything so he'll have to adapt.

Of course, you may legally be required to pay for the services first, or not, but if he agrees he can't argue.

Posted by Scoakat on 24 July, 2020 at 8:34 PM

No payment, fix the damage then get paid. Otherwise they may not bother coming back

Posted by Ambermoggie on 24 July, 2020 at 8:43 PM

Always keep money back until satisfied

Posted by Debster on 24 July, 2020 at 11:22 PM

Certainly withhold an amount, but not necessarily all. You should give them the opportunity to rectify things, and keep everything in writing - especially their response asking you to get it sorted at their expense. You will need to be able to demonstrate that the restoration cost is reasonable. Thereafter, the online small claims court is dead easy these days!

Posted by Tim W on 25 July, 2020 at 9:27 AM

Pay some but withhold an amount that covers the damage repairs.

Posted by delcatto on 25 July, 2020 at 3:56 PM